Return & Refund Policy

Return & Refund Policy – Chic Diva Ltd

At Chic Diva Ltd, your satisfaction is our utmost priority. We understand that sometimes things don’t work out as planned, and we want to make your shopping experience as easy and stress-free as possible. If you're not completely happy with your purchase, we offer a comprehensive and hassle-free Return & Refund Policy within 30 days of delivery. Please read through our policy carefully to ensure that your return process is smooth and efficient.

How to Initiate a Return with Chic Diva Ltd

We want to make returning items as simple as possible for you. To help guide you through the process, here’s a step-by-step guide on how to initiate your return with Chic Diva Ltd:

1. Contact Us

To begin the return process, please get in touch with our dedicated customer service team. You can reach us through the following channels:

  • Email: Send us a message at [your customer service email].
  • Phone: Call our customer service team during business hours.
  • Website: Use the "Contact Us" section on our website to get in touch and request a return.

Once you contact us, our team will assist you by providing a return authorisation number and a return label, both of which are free of charge. The return authorisation number is crucial for processing your return, so please make sure to keep it safe. Our customer service team will also answer any questions you may have about the return process.

2. Prepare Your Return

When preparing your return, it is essential that the item is in its original condition. For a successful return, the product should be:

  • Unopened and unused.
  • In its original packaging, with all seals intact.
  • In a re-sellable condition (unless faulty).

For hygiene reasons, Chic Diva Ltd cannot accept returns on opened or used cosmetic products. If the product is part of a set, please ensure that all items are included in the return. To ensure the item is protected during shipping, we recommend using the original packaging. Please also include the return authorisation number inside the package, as this helps us process your return quickly.

3. Send It Back

Once you’ve received your return authorisation number and return label from our customer service team, the next step is to send the item back to us. Here’s how to do it:

  • Securely seal your return package to prevent any damage during transit.
  • Attach the return label to the outside of the package in a visible area.
  • Drop off the package at your nearest postal service location.

If possible, please obtain proof of postage or a tracking number for your reference. This helps ensure that your return is tracked, and you have confirmation that the item has been sent back to Chic Diva Ltd. You can track your return using the tracking number, which is available through the postal service.

4. Tracking the Return

Once your return is sent, you can use the tracking details provided by the postal service to track the package on its way back to Chic Diva Ltd. This will give you peace of mind, knowing your return is on the way.

Refund Policy for Chic Diva Ltd

When you return a product, we will thoroughly inspect it to ensure it is in its original, unused condition. Once the inspection has been completed and your return is approved, we will process your refund in a timely manner. We aim to make the refund process as seamless and transparent as possible.

Refund Processing Time

Once we receive and inspect your returned product, the refund will typically be processed within 14 days. However, please allow up to 28 days from the date of return shipment to ensure the process is complete, especially if there are any unforeseen delays.

Refunds will be issued to the original payment method used at the time of purchase. This could be to your credit card, debit card, or another payment platform, depending on how you made your purchase.

Please note that shipping fees are non-refundable. If you received free shipping as part of a promotion, you will still be responsible for return shipping costs. If you choose to return the item because of an error on our part, such as a damaged or incorrect product, Chic Diva Ltd will cover the cost of return shipping.

Tracking and Notifications

We understand that waiting for your refund can be an anxious experience, and we want to keep you informed at every stage of the process. Once we receive your return, we will send you an email notification to confirm that we’ve received your parcel at our warehouse.

After we’ve processed the refund, you will receive another email notification confirming that your refund has been issued. You can then check your bank account or payment platform for the refunded amount.

How to Contact Us About Refunds

If you have any questions about your refund or have not received your refund within 28 days of returning the product, please reach out to our customer service team using the following methods:

  • Email:
  • Phone: Contact us during business hours, and our team will be happy to assist you.
  • Contact Us: Use the "Contact Us" section on our website to raise any concerns or ask for an update on your return and refund status.

Our dedicated customer service team will investigate and resolve any issues you may have with your return or refund promptly.

Chic Diva Ltd Return and Refund Policy FAQs

To help answer any questions you may have, we’ve compiled a list of frequently asked questions related to returns and refunds:

1. Can I return an opened cosmetic product?

For hygiene reasons, Chic Diva Ltd cannot accept returns on opened or used cosmetic products. If the product is damaged or faulty, please contact us immediately, and we will guide you through the return process.

2. How long do I have to return an item?

You have 30 days from the date of delivery to return your item. After this time, we may not be able to process your return, so please ensure you follow the return procedure within this period.

3. Will I be refunded for the return shipping cost?

If the return is due to an error on our part (such as receiving the wrong item or a defective product), Chic Diva Ltd will cover the cost of return shipping. Otherwise, you will be responsible for the return shipping fees.

4. How do I know if my return has been accepted?

Once your return is received and inspected, we will send you an email confirmation of your return approval. Afterward, we will begin processing your refund to your original payment method.

5. Can I exchange an item instead of returning it?

At Chic Diva Ltd, we currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and then place a new order for the item you desire.

6. What if my return is damaged or missing parts?

If the item you wish to return is damaged or missing parts, please contact our customer service team immediately. We will assist you in resolving the issue and may offer a replacement or refund, depending on the situation.

Why Shop with Chic Diva Ltd?

At Chic Diva Ltd, we are dedicated to providing you with the best possible shopping experience. Our commitment to quality, customer service, and satisfaction means you can shop with confidence. Our Return & Refund Policy ensures that you have peace of mind knowing that if things don’t work out, we’ll be here to help make the return process as easy as possible.

We also believe that beauty should be accessible, and that’s why we offer a wide range of products at competitive prices, without sacrificing quality. Whether you are shopping for makeup, skincare, or beauty tools, Chic Diva Ltd is here to bring you the very best in beauty products with an easy, customer-first return and refund process.

Thank you for choosing Chic Diva Ltd. We hope you love your purchase, but if not, rest assured that we are committed to making returns and refunds as seamless as possible. If you have any questions, please do not hesitate to reach out to us. Your satisfaction is our top priority!